New Age Realty Group, Inc.

Reviews

• ★ ☆ ☆ ☆ ☆
  PLEASE read this before signing a lease with New Age! This is a TERRIBLE realty company. Please do not be fooled. I genuinely wanted to give them the benefit of the doubt in the beginning of my experience with them because I understand that many people are moving in and out at the same time and that the company has a lot to handle. But after months of requesting maintenance requests that were opened and closed without any type of correspondence or action, I have seen this company's true colors. First of all, when touring the property, the person who was showing us around told us that he was this property's manager. No, not something outrageous and obviously false like the owner, but the manager. He implied that he oversaw the requests for this particular property, as if it is one of the rentals in his responsibility. He promised that the property would be cleaned out before our move-in. He promised that various things such as the large hole in our FRONT door, the replacement of the screens being held onto the house by DUCT TAPE, and the repair of the fridge that was LEAKING BROWN LIQUID all BEFORE we moved in. (Because we pointed all these things out to him upon touring the property.) He even promised that we would be able to walk through the house before moving in, and I don't even know how he can promise something like that--however, if it comes out of your mouth, then you are responsible for it. We viewed the property with him twice, and reiterated to him all the concerns we had multiple times, followed by him reassuring us that he had it all written down and that it would be taken care of. His name was Mike. So, what got done? NONE OF THAT. We walked into a disgusting, trash, bug, and dirt-ridden house, completely untouched, after numerous promises that the property would be addressed before our move-in. The door still had a large gape in it, the screens still exactly the way they were, and the fridge and other issues as well. Absolutely nothing of what was promised was actually done. What happened when we brought this to their attention? Nothing. They wrote back a defensive email to the person who complained and used the excuse that they have had bad contractors in the past--a completely useless explanation as to why the house was the way it was when they've had months since we signed our lease to address everything. It is now March as I write this, 6 months into our lease. The broken doorbell was never fixed. The screens are STILL flapping around with pieces of duct tape on them--we haven't been able to open any of our windows during the hot months of summer when we first moved in. The fridge still leaks brown goop. There is still a large opening in our front door. We have been putting in numerous maintenance requests, from different roommates, more specific every time. Every time that I log onto the company's virtual portal (used to submit requests and pay bills), I see that they always CLOSE my maintenance requests without anything being done! 6 months in, and they still have not batted an eyelash over these important issues. I have never been more unhappy and more off-put by a realty company. They should not be able to call their properties managed, because they DON'T MANAGE THEM. New Age DOES NOT CARE ABOUT YOU. They ONLY WANT YOUR MONTHLY PAYMENT. Do not give it to them. Do not accept this terrible, awful, disappointing, dishonest "service," if you can even call it that.
  By larissa tyagi, January 25, 2018

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